bad service

on 19 feb 2015 i received the ff sms :Get R9647 OFF the settlement of your Call Direct personal loan if you pay R22510 by 28 February 2015. REPLY 1 to accept this offer. REPLY 2 for us to call . I paid the amount via my credit car CREDIT CARD PAYMENT 2015/02/23 22,510.00 CR,,,,,,they also debiteed DEBIT ORDER 2015/02/28 1,350.46 CR and made more charges on acc INTEREST 2015/02/28 693.75 DR 9,074.86 DR<br> NCA SERVICE FEE 2015/02/28 *57.00 DR *9,131.86 DR<br> REBATE INTEREST 2015/02/28 72.34 CR 9,059.52 DR<br> PROTECTION PLAN 2015/02/28 149.20 DR 9,208.72 DR<br> BALANCE CARRIED FORWARD 2015/03/16 9,208.72<br> <br> and now i am owing them again . This is not correct they gave me false information and i will take this to the national consumer. I have been calling them and they told me the acc is settled and they will update my itc onlt to find out that there were liying to me