LB
Liezl B
1 reviews | Active since Mar 2015
13 Mar 2015, 12:42
BAD SERVICE
I have called numerous times to get my settlement letter from Call Direct, without any success.<br> Holding on in calls for 5-10 minutes each time, no one answering the line or been placed back on hold for another 10-15 minutes.<br> <br> This is poor service!!! and UNACCEPTABLE.<br> <br> Please send my my settlement letter or else I will have to take this further!!<br> <br> Await your urgent response...
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DirectAxis's replyOfficial
13 Mar 2015, 12:50Hello LB8601,
Thank you for bringing this to our attention. We have escalated this internally and will be in touch as soon as more information becomes available.
We will also keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and will be in touch as soon as more information becomes available.
We will also keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply13 Mar 2015, 12:50
Official
Hello LB8601,
Thank you for bringing this to our attention. We have escalated this internally and will be in touch as soon as more information becomes available.
We will also keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and will be in touch as soon as more information becomes available.
We will also keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,