Bad service

After months of sendings me email to apply for a loan, I decided to do so. I called and apply, yesterday. I received a sms that it was approved and that I must call back to finish the contract details. So I called back. Then the person told me to send a copy of my id and proof of residence. I scaned and emailed it and then I received a sms that my application was unsuccesful...so I called again and the lady told me that my documents looked not real and thats why they diclined it. So I told her that my scanner scanned it in the wrong format and that I will resend it. So she told me, sorry, she cant help me. Not very friendly... I asked her if I could talk to the superviser and then she told me to wait....after 10 min the line went dead. I really think that is unprofessional. Why didnt someone send me a message to tell me that my documents was not clear or whatever, or asked me again to resend it? But nothing....they just dont care. The only problem was that I scanned the documents in the wrong format.... Just a normal mistake.