SN
Sithembile Nzimande-Khumalo
1 reviews | Active since Dec 2014
27 Jun 2019, 22:28
Bad service
I'm disgusted with the level of service I've received from Banele, he was unhelpful even after explaining to him that IUA has sent me an email confirming that they've paid my installments for the month of May &June and they asked me to contact Direct axis for a refund because the debit order was processed already for those months, he didn't want to listen instead he referred me back to the insurance company, I tried to explain to him that I'm currently on maternity leave I can't afford to contact the call centre and being sent from pillar to post, it didn't even bother him, and as far as Candice is concerned they've done their part, claim was approved and Direct axis was paid.
Can someone please assist me with processing a refund
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Replies (2)
DirectAxis's replyOfficial
28 Jun 2019, 09:26Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply28 Jun 2019, 09:26
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
03 Jul 2019, 15:52Hello, we’re pleased that your matter has been resolved and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.
Best regards,
DirectAxis's reply03 Jul 2019, 15:52
Official
Hello, we’re pleased that your matter has been resolved and that everything has been cleared up. If you still have any questions or you need further assistance do let us know.
Best regards,