SD
Shereen D
1 reviews | Active since Jun 2020
08 Sept 2021, 11:17
bad service
If there was a zero rating that's what i would give them, i requested a paid up letter on the 02 September 2021 , no response , i spend an hour busy calling them on the 07 September 2021, twice the system was frozen when they capture my details, i had to keep calling back. When i finally get through to legal department for the second time , they said they can't assist me over the phone , i can only get feedback via email. I resend the email on the 08/09/2021 to '***'; '***' <***>; '***' <***>, i just got an acknowledgement of my email and am still waiting. today i called legal again and waited 9:31minutes and still no one answered. Just for a simple letter all this drama.
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Replies (4)
DirectAxis's replyOfficial
08 Sept 2021, 13:17 Hello Shereen, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply08 Sept 2021, 13:17
Official
Hello Shereen, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
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Shereen D's updateReviewer Update
08 Sept 2021, 17:07Thank you , i will be awaiting your response.
SD
Shereen D's update08 Sept 2021, 17:07
Reviewer Update
Thank you , i will be awaiting your response.
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Shereen D's updateReviewer Update
13 Sept 2021, 12:39 Good day i am still waiting for the letter. Why does it take so long . I send the same request to Nedbank and they responded within 24 hours. I urgently need that letter , the service at Directaxis is really discussing.
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Shereen D's update13 Sept 2021, 12:39
Reviewer Update
Good day i am still waiting for the letter. Why does it take so long . I send the same request to Nedbank and they responded within 24 hours. I urgently need that letter , the service at Directaxis is really discussing.
SD
Shereen D's updateReviewer Update
13 Sept 2021, 16:30Thank you i finally received the letter :)
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Shereen D's update13 Sept 2021, 16:30
Reviewer Update
Thank you i finally received the letter :)