JH
Jaslyn H
1 reviews | Active since Jun 2020
21 Jan 2021, 08:40
Bad Service
I won't recommend this company at all. We had a loan with them, we have closed our balance with them and it has been 3weeks and yet they sent us a statement that does not even show our full payment! Please rather use your bank for a loan and not use this pathetic company!
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
21 Jan 2021, 09:04Hello Jaslyn, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our apologies for the inconvenience we may have caused. In order for us to assist you in the most proficient way possible please send us a private reply with your ID number and contact number. Team DirectAxis
DirectAxis's reply21 Jan 2021, 09:04
Official
Hello Jaslyn, Thanks for reaching out to us. We are sorry to hear you feel that way, please accept our apologies for the inconvenience we may have caused. In order for us to assist you in the most proficient way possible please send us a private reply with your ID number and contact number. Team DirectAxis
DirectAxis's replyOfficial
22 Jan 2021, 15:24Hello Jaslyn, Thanks for sending us your details. We have escalated your query to our Support Team and will keep you in the loop until the matter is resolved. Team DirectAxis
DirectAxis's reply22 Jan 2021, 15:24
Official
Hello Jaslyn, Thanks for sending us your details. We have escalated your query to our Support Team and will keep you in the loop until the matter is resolved. Team DirectAxis
DirectAxis's replyOfficial
25 Jan 2021, 10:40Hello Jaslyn, Thanks for reaching out to us. We have received confirmation from our Support Team that you have been contacted and were advised about the turnaround time of your query. We are currently awaiting your proof of payment so that we can log for urgent closure on your account. Team DirectAxis
DirectAxis's reply25 Jan 2021, 10:40
Official
Hello Jaslyn, Thanks for reaching out to us. We have received confirmation from our Support Team that you have been contacted and were advised about the turnaround time of your query. We are currently awaiting your proof of payment so that we can log for urgent closure on your account. Team DirectAxis
DirectAxis's replyOfficial
26 Jan 2021, 09:51Hello Jaslyn, We are happy to confirm that your query has been resolved. Your account is closed and we have emailed you the paid up letter to your email address. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply26 Jan 2021, 09:51
Official
Hello Jaslyn, We are happy to confirm that your query has been resolved. Your account is closed and we have emailed you the paid up letter to your email address. Please confirm receipt when you receive it. Team DirectAxis