MR
MARLENE R
1 reviews | Active since Jan 2014
06 May 2020, 12:22
Bad Service
I was offered Covid 19 relief after I experienced a salary cut, Letters from employer was send , they confirmed they received the Documents , was approved and FNB phoned me and approved the 3 months loan. Come month end my payment was deducted from my Bank Account, you do not get through to Direct Axis, after so many years with them this is very disappointing. My question is did you also got paid by FNB so I am paying interest double.
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DirectAxis's replyOfficial
06 May 2020, 13:49Hello Marlene We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply06 May 2020, 13:49
Official
Hello Marlene We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis