KW
Kelly W
1 reviews | Active since Dec 2013
06 Aug 2018, 12:32
Bad Service
It is absolutely ridiculous to call Direct axis just to notify them that I paid up my loan. I called thrice and waited on the line for more than 15 minutes with no answer. My experience was terrible.
Helpful (0)
Replies (5)0
Replies (5)KW
Kelly W's updateReviewer Update
06 Aug 2018, 12:34I also send proof of payment, but it was not acknowledged to say email received.
KW
Kelly W's update06 Aug 2018, 12:34
Reviewer Update
I also send proof of payment, but it was not acknowledged to say email received.
DirectAxis's replyOfficial
06 Aug 2018, 12:50Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply06 Aug 2018, 12:50
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Aug 2018, 15:27Please feel free to forward the emails that was sent through onto *** in order for us to investigate the matter.
Best regards,
DirectAxis's reply06 Aug 2018, 15:27
Official
Please feel free to forward the emails that was sent through onto *** in order for us to investigate the matter.
Best regards,
DirectAxis's replyOfficial
08 Aug 2018, 08:47Hello, we're able to confirm that we've received the payment and that the account is in a process of closure. We will email you a paid up letter as soon as it's closed.
Best regards,
DirectAxis's reply08 Aug 2018, 08:47
Official
Hello, we're able to confirm that we've received the payment and that the account is in a process of closure. We will email you a paid up letter as soon as it's closed.
Best regards,
DirectAxis's replyOfficial
15 Aug 2018, 16:27Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply15 Aug 2018, 16:27
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,