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AELJvv
Alida Elizabeth Lisa Jansen van vuuren

1 reviews | Active since May 2018

08 Jun 2018, 13:24

Bad Service

hi there

I am totally upset with Directaxis my account is up to date I even have a paid up letter and my certificate from Debt busters that was even sent to Directaxis email address dealing with updating the system and take me off from flagged.

this is bad service and now my name looks bad out there even if I have the Clearance Certificate where I am typing this email I am totally Angry and totally Furious.

I can even do a loan as its showing I am over indebted.

thanks for such bad service I want to sue Directaxis.

i even got an sms that i have been handed over my lawyer will here from this.

0
Replies (11)
DirectAxis
DirectAxis's reply08 Jun 2018, 13:27
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply12 Jun 2018, 12:40
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,

AELJvv
Alida Elizabeth Lisa Jansen van vuuren's update18 Jun 2018, 13:03
Reviewer Update
Oh My word this is still not resolved I am so fed up I am going to my lawyer to resolve this you will hear from them with a letter. I cant believe that I am being **** to but the emails is saying something totally different. thanks for nothing.
DirectAxis
DirectAxis's reply28 Jun 2018, 15:48
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

Best regards,

AELJvv
Alida Elizabeth Lisa Jansen van vuuren's update03 Jul 2018, 15:31
Reviewer Update
hi there NO ITS NOT cleared it must be cleared on ITC with everything ,Close the account also as its still showing I have the account that I am still paying it and I am not. Please guys stop sending emails back and forth and RESOLVE THIS URGENTLY
DirectAxis
DirectAxis's reply03 Jul 2018, 16:08
Official

We'll look into the matter and revert back to you.

Best regards,

AELJvv
Alida Elizabeth Lisa Jansen van vuuren's update03 Jul 2018, 16:13
Reviewer Update
I really want to do a loan with you guys again but this is keeping me back. Please resolve this.
DirectAxis
DirectAxis's reply03 Jul 2018, 16:57
Official

We have received confirmation that a consultant has been in contact with you to advise you accordingly. We have sent out communication to all bureaus but we are not accountable for how long it takes before they update their system.

Best regards,

AELJvv
Alida Elizabeth Lisa Jansen van vuuren's update18 Jul 2018, 15:41
Reviewer Update
hi there Please note I have Pulse with you guys and I have check the Direct Axis is still showing and that I am over due on the account with R 1 437 but I am not as I paid you guys up to date please resolve this matter this is on Transunion. Many thanks
DirectAxis
DirectAxis's reply18 Jul 2018, 16:00
Official

Thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information.

Best regards,

DirectAxis
DirectAxis's reply24 Aug 2018, 11:29
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis

Best regards,