Bad service

Item: DirectAxis
Rating: 1
Author: Shaun P

The telephonic helpline or enquiries are useless, a month ago or more i changed my banking /debit order details with them after a long struggle using most of my own monies to contact them, finally got it done... Apparently, today i received a message from them that my account is in arrears all of a sudden, the debit when off last month and the debit hasn't gone off this month yet but i am in arrears now, they mess uo on their side now the client get the bad credit, i called in to sort this out, spoje a namelperson after giving my details he put me through to someone else after 7 minutes i just dropped the call, i guess incompetence is everywhere now. I wont be doing business with these people again thats for sure, problem not solved again, no telephone etiquette etc, nobody gets held accountable

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

27 Oct 2020, 10:57

Hello Shaun, Thanks for reaching out to us. We apologise for the poor service you have experienced from us. It is not the type of service we aim to provide our customers. We care about our customers and always try to uphold good brand etiquette. We are currently experiencing high call volumes and our teams are working extremely hard to reach all calls. We have escalated the matter to our Collections department in order to have your query resolved as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis

DirectAxis's reply27 Oct 2020, 10:57

Official

DirectAxis's replyOfficial

27 Oct 2020, 16:39

Hello Shaun, We are able to confirm that you have spoken to one of our team leaders and have made the necessary payment arrangements. If you need any further assistance do not hesitate to contact us. Team DirectAxis

DirectAxis's reply27 Oct 2020, 16:39

Official