Hellopeter
Share Your Experience
RM
Robert M

1 reviews | Active since Jan 2016

01 Feb 2018, 11:43

bad service

Good day

I have loan with you guys and i been paying in monthly with no issues. I had financial problem and i contact a debt review company called NDA, they offered to help me but I got know help from them. after a few months I have been with them I found out they have not been paying some of account including my loan with Direct Axis. so I terminated their services and been paying the loan my self. I been trying to make arrangement with you guy on how I can pay the loan and I been calling you customer care almost everyday and they keep moving me to different department and no one can help me or give me my statement. I have send mails to ********** and ********** even today the is no response.

I did not seat and not pay my loan after I terminate NDA but I been making payments for the last 3 months to the FNB bank into this account ********** 0364 using this reference number SDC00774H and i send you customer care proof of payment. Its not like I do not want to pay but I been paying.

now im getting call fro debt collectors that I do not know and I have told them I will not pay them a cent and will continue paying the loan as I have as me paying a third party is what got me this issues.

regards.

0
Replies (11)
DirectAxis
DirectAxis's reply01 Feb 2018, 12:32
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

RM
Robert M's update01 Feb 2018, 13:18
Reviewer Update
Will be waiting for you response
DirectAxis
DirectAxis's reply01 Feb 2018, 14:51
Official

Hello, we’re able to confirm that a member from our Customer Relationship Management Team was in touch with you. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis

Best regards,

RM
Robert M's update01 Feb 2018, 15:20
Reviewer Update
good day I did receive the communication thank you and will use twitter and Facebook next time, but I been sending emails and the was no response when I want help but when you want something you send via email.
DirectAxis
DirectAxis's reply01 Feb 2018, 15:41
Official

Great! thank you for the feedback . You can always email us onto *** and we will gladly assist.

Best regards,

RM
Robert M's update05 Feb 2018, 09:21
Reviewer Update
Good day I was promissed by last week fridayi will gewt feed back and im still waiting and i have u collectors harsing me
RM
Robert M's update05 Feb 2018, 09:22
Reviewer Update
Good day I was promised by last week Friday will get feed back and Im still waiting and i have u collectors calling me and i will not pay any third party company.
DirectAxis
DirectAxis's reply05 Feb 2018, 09:45
Official

Hello, we have escalated the matter to our Accounts Department.

Best regards,

RM
Robert M's update05 Feb 2018, 10:00
Reviewer Update
okay
RM
Robert M's update05 Feb 2018, 12:33
Reviewer Update
Good day Please note that I have tried to contact you people about my account and the is no one willing to help and they cannot tell me who was the lady I was speaking to and I called again today and the lady is giving me attitude the one I spoke to. If you guys cannot help me please let me know as I do not have airtime to always be calling. I emailed you ********** and the is no response. But have this on you records I will not pay the collectors a cent or allow them to debit my account please know that and I will continue paying this account like I have in this. account number ********** 0364 and use the reference number SDC00774H and I will pay R1000 every month till I can pay more as I have explained that I do not want to be paying a third party company again and find out they not paying my loan off . regards
RM
Robert M's update30 Oct 2018, 11:20
Reviewer Update
Good day I wrote this bad review ones and my issue was sorted but now easton berry company is really harassing me, I send the every month proof of payment and they still harassing me. I send them proof that I got from direct axis in regards to this first complain and on the terms we concluded on to resolve this issue. I pay my account every month to direx =axis as arrenged with the person who helpen me the first time(Zayd Wentzel <***>) Isend them email communication and they call me everyday asking me the same thing. I have not missed any payment and I have send them proof. may youplease look into my complain or take my account away from this people as every communication they make with me they charge and I think thathow they make money. regards