Bad Service

Good day,<br> <br> An hour ago I spoke to a new inbound agent called Thando Mbombo and I had the most unpleasant call ever.<br> <br> While giving my details and asking to speak to the banking department which she refused to do. (they don't take calls) the raises her voice and sarcastically speaks back to me as if I am not the customer. While correcting her in her state of wrong..she just transfers the call to the customer service department while I am speaking to her still.<br> <br> I don't know if you teach the people Etiquette there at all but I do know there is procedure and there is a way of doing things right.<br> I have worked at two call centre companies before, Namely, EDCON and RCS and I worked in many different departments and I can tell you all that THIS BEHAVIOUR WAS IS NOT ON!!!<br> <br> I want to know who her team leader is and who her manager is before I take this further which I intend to do. Besides the fact that I am already having problems with DIRECT AXIS updating my proof of payment on time...nevertheless I expect reply As Soon As possible.<br>