1 reviews | Active since Mar 2017
Bad Service
<p>We have an exsiting loan with DirectAxis which we took out 2 years ago. The service then was amazing. My husband tried to top up the loan which has been a nightmare! We have sent through all the paper work 5 times and they keep saying that haven't received it, even though we have confirmation that they have! They phoned many times and when you answer the call they disconnect the call without saying anything. When my husband asked to speak to a supervisor they said one would phone him back, which has not happened. A few minutes later he received a message that they have cancelled his application! </p>
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly. Team DirectAxis
Best regards,
Hello, thank you for letting us know. You'll be happy to hear that your feedback is being looked into and that a consultant will be in touch with you. We hope to clear things up shortly. Team DirectAxis
Best regards,
Hello, we’re able to confirm that the matter has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
Hello, we’re able to confirm that the matter has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,