YK
Yulandi K

1 reviews | Active since Nov 2016

16 Nov 2016, 09:05

Bad Service

<p>I would like to complain about the service from Direct Axis. I app**** for a laon 10 days ago. They keep on asking for documents that i keep on submitting. When you phone their lines you cannot get throug. Yesterday they asked again for my proof of residence and copy of ID which i drove specially to a mall to email from a postnet as they keep on saying they dont get my documents of which i have proof how many times i sbmitted them. This is totally unacceptable. I want someone from Management to contact me so we can finalise this in the next day.</p>

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Replies (2)
DirectAxis
DirectAxis's reply16 Nov 2016, 09:37
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

DirectAxis
DirectAxis's reply16 Nov 2016, 10:37
Official

We are able to confirm that your application has been banked. The funds should reflect within 24-48 hours. Please feel free to connect with us should you require any further assistance.