Bad service

For over a month my wife has been trying to get an additional loan from direct axis. Everytime we phone, we hold on for at least 30-40mins at our expense. Then when we speak to the consultant and explain i situation they most helpful and always offers to call back and don't. The last call to direct axis, the team leader said we have to phone transunion and we blacklisted. we got a report from Transunion and it's clear and has been for a long time.<br> this morning i phoned in again and spoke to Nawaal who said i will phone you back immediately. i'm still waiting. i called again now and the lady said she will put me through to switchboard and held on listening to music for 12 mins.<br> This is poor service considering my wife has been a good client for 4 years and always paid on time