RG
Ronel G
1 reviews | Active since Nov 2019
15 Jun 2021, 12:48
Bad service
I have been phoning for 2 days, no answer. Calls are dropped in my ear after i was holding for 10 minutes. I have been getting sms's for overdue account that went of by debit order already....
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DirectAxis's replyOfficial
15 Jun 2021, 16:56Hello Ronel,
Thank you for reaching out to us.
Our system recently experienced technical difficulties which may have had an impact on your debit order delay.
We apologise for any inconvenience and will do our very best to assist you.
We've escalated your query to our Account Support Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for reaching out to us.
Our system recently experienced technical difficulties which may have had an impact on your debit order delay.
We apologise for any inconvenience and will do our very best to assist you.
We've escalated your query to our Account Support Team and a consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply15 Jun 2021, 16:56
Official
Hello Ronel,
Thank you for reaching out to us.
Our system recently experienced technical difficulties which may have had an impact on your debit order delay.
We apologise for any inconvenience and will do our very best to assist you.
We've escalated your query to our Account Support Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for reaching out to us.
Our system recently experienced technical difficulties which may have had an impact on your debit order delay.
We apologise for any inconvenience and will do our very best to assist you.
We've escalated your query to our Account Support Team and a consultant will be in touch with you.
Team DirectAxis