SR
Sbu R

1 reviews | Active since Jul 2017

17 Jul 2017, 20:30

Bad service

<p>i have been calling direct axis since from saterday and i even send email to their customer service to request my settlement quote,i still have not received anything.i have been kept on the phone by these irrogant consultant who thinks they are doing us a favour when they speak to us.</p> <p> </p> <p>Send me the settlement letter i want to settle and close my account.</p>

0
Replies (2)
DirectAxis
DirectAxis's reply18 Jul 2017, 08:41
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply21 Jul 2017, 09:38
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis