EH
Emile H
1 reviews | Active since Jul 2023
14 Jul 2023, 19:30
Bad Service
I paidup my loan and asked them to close my account and for a paidup letter, just to tell me it takes 10 working days for them to give one, unbelievable. The last 2 days i called them but what a struggle it was. I will never deal with them again and i dont recommend them to anybody who is thingking of taking out a loan with them
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Replies (1)
DirectAxis's replyOfficial
17 Jul 2023, 08:45Hello Emile,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply17 Jul 2023, 08:45
Official
Hello Emile,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis