OV
Olivia V
1 reviews | Active since Mar 2018
28 Aug 2020, 11:13
Bad SERVICE
I will never take out a loan again. You unhelpful. You said you will extent my COVID relief plan. I got the papers to prove it..I got a call from you in August. Then you went and deduct the amount from my bank account. I phoned today, and spoke to 3 or 4 different people that could not assist me.
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DirectAxis's replyOfficial
28 Aug 2020, 12:35Hello Olivia, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply28 Aug 2020, 12:35
Official
Hello Olivia, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis