jS
johan S
1 reviews | Active since Nov 2014
07 Jan 2021, 19:07
Bad service
From june or july I'm battling to get some one to assist with my account that they stuffed up. They loaded banking details that I last used in 2005 dont know where they get it but was told that the system update same. Bit someone need to press a but to load the banking details. . Then I received an email from Cleopatra Babuseng and I explained my problem to her. She then advise she will speak to her manager and call me back or send an email. Its over r2weeka and I send her emails but she does not even reply. I asked today if I can have the CEO email was told I'm not allowed to have it and the call was dropped. I do t know where to go any more.
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Replies (5)
DirectAxis's replyOfficial
08 Jan 2021, 09:11Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service so that we can keep up our service levels. We have escalated your query to our Collections Team so that they can look into the matter and assist you as efficiently as possible. One of our Collections Team Leaders will be in touch with you to resolve your query. Team DirectAxis
DirectAxis's reply08 Jan 2021, 09:11
Official
Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand and acknowledge your frustration. Please know that our customers are important to us and we strive to deliver excellent service so that we can keep up our service levels. We have escalated your query to our Collections Team so that they can look into the matter and assist you as efficiently as possible. One of our Collections Team Leaders will be in touch with you to resolve your query. Team DirectAxis
jS
johan S's updateReviewer Update
13 Jan 2021, 08:01Till today no one has called me back. Please can they email me. I want everything on email from now
jS
johan S's update13 Jan 2021, 08:01
Reviewer Update
Till today no one has called me back. Please can they email me. I want everything on email from now
DirectAxis's replyOfficial
13 Jan 2021, 08:58Hello Johan, Thanks for responding to us. Our Support Team is in the process of resolving your query. We will arrange with them to contact you via email. Team DirectAxis
DirectAxis's reply13 Jan 2021, 08:58
Official
Hello Johan, Thanks for responding to us. Our Support Team is in the process of resolving your query. We will arrange with them to contact you via email. Team DirectAxis
jS
johan S's updateReviewer Update
29 Jan 2021, 14:33Still wait for a email from the manager. They call me every day and I tell them want to speak on email but they refuse to email me. This morning they took 2x inst and now I received another sms they will debit another instalment month end. I have stopped the debit order at the bank till some one has send me a email do t want to speak to some one want everything on email. Please if some one can ask a manager to contact me on email or do t they have managers there.
jS
johan S's update29 Jan 2021, 14:33
Reviewer Update
Still wait for a email from the manager. They call me every day and I tell them want to speak on email but they refuse to email me. This morning they took 2x inst and now I received another sms they will debit another instalment month end. I have stopped the debit order at the bank till some one has send me a email do t want to speak to some one want everything on email. Please if some one can ask a manager to contact me on email or do t they have managers there.
DirectAxis's replyOfficial
29 Jan 2021, 15:47Hello Johan, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter as of high importance to our Collections Team so that they can urgently provide you with assistance. Team DirectAxis
DirectAxis's reply29 Jan 2021, 15:47
Official
Hello Johan, Thanks for reaching out to us. We apologise for the delay in getting your query resolved. We have re-escalated the matter as of high importance to our Collections Team so that they can urgently provide you with assistance. Team DirectAxis