bad customer services

Item: DirectAxis
Rating: 1
Author: Angie M

I have been trying to reach direct axis via them on: Call Centre ***Customer Care *** Debt Consolidation *** to settle my loan and i have received no joy. Whenever i call the urgent will just hang up because I am not an existing client and not bringing in business.I have not receiving any statements and not even getting responses when I send an email via their customer service mail. Its really frustrating as i need to settle this account .

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

17 Feb 2021, 08:53

Hello Angie, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused, we understand your frustration. We have escalated your feedback onto our Support Teams so that they can assist you as soon as possible. We will let you know as soon as everything has been taken care of. Team DirectAxis

DirectAxis's reply17 Feb 2021, 08:53

Official

DirectAxis's replyOfficial

18 Feb 2021, 10:03

Hello Angie,

We have received confirmation from our Support Team that you have been assisted and that everything has been sorted.

Please reach out to us should you require any further assistance.

Team DirectAxis

DirectAxis's reply18 Feb 2021, 10:03

Official