KM
Khangwelo M
1 reviews | Active since Nov 2012
27 May 2016, 10:52
Bad Customer Services
<p>I called direct axis regarding a wrong amont debited on my account. An agent called Mpumi didn't want to assist me and instead of helping she let me listen to her and her friends chating on the background about bad customers are and after 10 min of me listening to her and friends she just dropped the call.</p>
Helpful (0)
Replies (9)0
Replies (9)
DirectAxis's replyOfficial
27 May 2016, 11:12Hi
Thank you for bringing this to our attention.
We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply27 May 2016, 11:12
Official
Hi
Thank you for bringing this to our attention.
We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
30 May 2016, 13:08We have been unable to get hold of you via mobile phone and email.
Please provide us with a suitable time for us to call you.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply30 May 2016, 13:08
Official
We have been unable to get hold of you via mobile phone and email.
Please provide us with a suitable time for us to call you.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
31 May 2016, 09:50Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply31 May 2016, 09:50
Official
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
KM
Khangwelo M's updateReviewer Update
31 May 2016, 10:24Good Day
I am sorry but if they told you that someone contacted me, they were not honest with you. No one from you bank or client services contacted me about this issue or my original issue.
KM
Khangwelo M's update31 May 2016, 10:24
Reviewer Update
Good Day
I am sorry but if they told you that someone contacted me, they were not honest with you. No one from you bank or client services contacted me about this issue or my original issue.
DirectAxis's replyOfficial
31 May 2016, 10:54All right. Thank you for the feedback. Please confirm receipt of an email from *** at your earliest convenience.
Best regards,
DirectAxis's reply31 May 2016, 10:54
Official
All right. Thank you for the feedback. Please confirm receipt of an email from *** at your earliest convenience.
Best regards,
DirectAxis's replyOfficial
17 Jun 2016, 13:17Hi
We have been unable to get hold of you via mobile phone and email.
Please call ********** 152 or email ********** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management
Best regards,
DirectAxis's reply17 Jun 2016, 13:17
Official
Hi
We have been unable to get hold of you via mobile phone and email.
Please call ********** 152 or email ********** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management
Best regards,
DirectAxis's replyOfficial
19 Jun 2016, 14:52Hi
We have been unable to get hold of you via mobile phone and email.
Please call *** or email *** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management
Best regards,
DirectAxis's reply19 Jun 2016, 14:52
Official
Hi
We have been unable to get hold of you via mobile phone and email.
Please call *** or email *** for further assistance.
Kind regards,
DirectAxis Customer Relationship Management
Best regards,
KM
Khangwelo M's updateReviewer Update
28 Jun 2016, 06:49Good Morning,
You keep on saying that you can not get hold of me, but your collections department finds me everytime when they call. Which makes me think that you are just trying to keep your service clean without actually doing anything.
I even spoke to your collections supervisor, who told me she knows you personally and would ask you to send me an email as arranged. The date promised was Monday, 20th June 2016, I am writing this email today 28 June 2016 and I still have not received the an email from you.
KM
Khangwelo M's update28 Jun 2016, 06:49
Reviewer Update
Good Morning,
You keep on saying that you can not get hold of me, but your collections department finds me everytime when they call. Which makes me think that you are just trying to keep your service clean without actually doing anything.
I even spoke to your collections supervisor, who told me she knows you personally and would ask you to send me an email as arranged. The date promised was Monday, 20th June 2016, I am writing this email today 28 June 2016 and I still have not received the an email from you.
DirectAxis's replyOfficial
15 Jul 2016, 09:17Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
Please confirm receipt thereof.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply15 Jul 2016, 09:17
Official
Hi
We are able to confirm that we have emailed you our feedback in regards to your review.
Please confirm receipt thereof.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,