1 reviews | Active since Jan 2013
Bad customer service for long term client unacceptable
<p>I have been a client of Call Direct/ Axis since 2012. Never missed a payment, and all loans settled well before the term is up. Now it just happens that 6 months into the existing loan, I require an additional loan which has never been a problem before. Phoned to do just that and was told they need 6 installments before I can take an additional loan. Fair enough. However it HAS been 6 months. Then after some of my own research based on other customers complaints, I realise that even if you phone in with a query on the loan term, the moment you put your ID in, they automatically start an application. So ofcourse it looks like I've got more recent applications on the go. Unfortunately, the person handling the query is not interested in looking into it further, the system says so, so it must be so. Sorry for you. She simply transfers me to their accounts department, which Lo and behold, isn't even Call Direct, it's AXIS. So who am I dealing with really? Didn't even bother staying on the line. Absolutely disgusted and I will be closing this loan in December and Call Direct can kiss our 4 year relationship goodbye!</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
So after being told that the "error"was fixed by their IT department, and that we could now do yet another application, I was told I was approved, and received an sms confirming this. All they needed was some standard documents from me. Now today, after not having received any further correspondence, I called in to be told AGAIN that my application was denied. What?? So once again, I spent 10 minutes on the phone doing an application, and all I have to show for it, is another blemish on my credit record thanks to Call Direct. And worst of all, you can never get hold of the person you dealt with before. So my above complaint still stands except now I am furious beyond words. If you are reading this review- please do yourself a favour, stay far far away from Call Direct aka Direct Axis!
So after being told that the "error"was fixed by their IT department, and that we could now do yet another application, I was told I was approved, and received an sms confirming this. All they needed was some standard documents from me. Now today, after not having received any further correspondence, I called in to be told AGAIN that my application was denied. What?? So once again, I spent 10 minutes on the phone doing an application, and all I have to show for it, is another blemish on my credit record thanks to Call Direct. And worst of all, you can never get hold of the person you dealt with before. So my above complaint still stands except now I am furious beyond words. If you are reading this review- please do yourself a favour, stay far far away from Call Direct aka Direct Axis!
Hello, we're taking this very seriously and are looking into it urgently. A consultant will be in touch with you soon.
Hello, we're taking this very seriously and are looking into it urgently. A consultant will be in touch with you soon.
Hi
We are able to confirm that a consultant has been in touch with you and your application has been banked.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and your application has been banked.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team