Bad customer service

I requested a 3 month Covid relief payment from Directaxis which was granted and ended 31st August 2020. On the 31st August 2020 my Employment was terminated and I got retrenched.

Few weeks before my retrenchment I informed Directaxis that my Employer was in the process of retrenching and they requested a retrenchment letter and certificate of service to proceed with insurance applications . I could only provide these documents after my exit date. In the interim Directaxis instructed HP Attorneys to harass me to pay the outstanding balance on my loan. To date I am bombarded with phone calls, emails, sms's to a point of me becoming insane under the circumstances. I emailed the documents to Directaxis and to date did not receive any other feedback only a confirmation that they received the documents. I spoke to a Busisiwe from HP Attorneys who requested me to atleast borrow a R100 from someone to pay Directaxis. I feel humiliated in the manner which Directaxis are handling this matter, for I've been a loyal customer for 3years now.