MM
Macdonald M
1 reviews | Active since Oct 2016
15 Jun 2020, 13:05
Bad Customer Service
I have been trying to settle my account with Direct Axis for some time, I have called them and emailed, no one has yet to respond. I want to clear my account and I need some information on how to go about it. I'm tired of sending emails and speaking to your robot. Can someone please comeback to me.
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
15 Jun 2020, 14:18Hello Macdonald We have received your review. Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience slight delays in responses from our agents. We have arranged for a consultant to contact you . Team DirectAxis
DirectAxis's reply15 Jun 2020, 14:18
Official
Hello Macdonald We have received your review. Please accept our sincerest apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience slight delays in responses from our agents. We have arranged for a consultant to contact you . Team DirectAxis
MM
Macdonald M's updateReviewer Update
19 Jun 2020, 10:56Hi
I was promised that an agent would call me in the next 2 days instead of a call I get an email that says I must call *** number, same number that got me here on hello peter in the first place. Can I please be assisted
I was promised that an agent would call me in the next 2 days instead of a call I get an email that says I must call *** number, same number that got me here on hello peter in the first place. Can I please be assisted
MM
Macdonald M's update19 Jun 2020, 10:56
Reviewer Update
Hi
I was promised that an agent would call me in the next 2 days instead of a call I get an email that says I must call *** number, same number that got me here on hello peter in the first place. Can I please be assisted
I was promised that an agent would call me in the next 2 days instead of a call I get an email that says I must call *** number, same number that got me here on hello peter in the first place. Can I please be assisted
MM
Macdonald M's updateReviewer Update
24 Jun 2020, 10:37Hi pls note I'm still waiting for someone to contact me
MM
Macdonald M's update24 Jun 2020, 10:37
Reviewer Update
Hi pls note I'm still waiting for someone to contact me
MM
Macdonald M's updateReviewer Update
27 Jun 2020, 10:40Thanks but I'm still waiting
MM
Macdonald M's update27 Jun 2020, 10:40
Reviewer Update
Thanks but I'm still waiting
MM
Macdonald M's updateReviewer Update
10 Jul 2020, 11:41This is frustrating indeed, the support team was supposed to have came back to me on Monday and today is Friday still nothing, Nomvuyo was the agent who is supposed to have contacted me.
MM
Macdonald M's update10 Jul 2020, 11:41
Reviewer Update
This is frustrating indeed, the support team was supposed to have came back to me on Monday and today is Friday still nothing, Nomvuyo was the agent who is supposed to have contacted me.
MM
Macdonald M's updateReviewer Update
13 Jul 2020, 14:44But that not True no letter was emailed to me on the 3rd of july and yes may I speak to Nomvuyo.
MM
Macdonald M's update13 Jul 2020, 14:44
Reviewer Update
But that not True no letter was emailed to me on the 3rd of july and yes may I speak to Nomvuyo.