bad customer service

Item: DirectAxis
Rating: 1
Author: lydia M

I paid the settlement amount and I received another demand to settle my account whereas I have settled my account. This is not good and where did my payment went to?

Helpful (0)

Replies (2)

DirectAxis's replyOfficial

23 Mar 2022, 09:11

Hello Lydia,

Thanks for reaching out to us.

Please accept our sincerest apologies for the delays and the inconvenience caused.

We’ll follow up with our Accounts Support Team and keep you in the loop until everything has been cleared.

Team DirectAxis

DirectAxis's reply23 Mar 2022, 09:11

Official

Hello Lydia,

Thanks for reaching out to us.

Please accept our sincerest apologies for the delays and the inconvenience caused.

We’ll follow up with our Accounts Support Team and keep you in the loop until everything has been cleared.

Team DirectAxis

lydia M's updateReviewer Update

23 Mar 2022, 13:42

Thanks to Direct axis and DMC for a paid up letter. The matter is now resolved

lydia M's update23 Mar 2022, 13:42

Reviewer Update

Thanks to Direct axis and DMC for a paid up letter. The matter is now resolved