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Taryn A
1 reviews | Active since Apr 2021
06 Apr 2021, 13:20
bad customer service and **************
This has been the most unsatisfactory service i have received i have paid and settled the account and now three weeks later i am told to wait for another 10days .all i am asking is why cant they settle my account after i have spent hundreds of rands to pay this account and phone them for hours to sort this out. Clearly they don't care and just want my next installment deducted yet i have been a good payer and being treated so unfairly .will someone in management please call me and finalize this as i have wasted enough time and resources on this.One of the call center agents even went as far as suggesting me not being truthfull. who can we call to resolve or who will call us.
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Replies (2)
DirectAxis's replyOfficial
06 Apr 2021, 16:33Hello Taryn, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to close your personal loan account. We have logged a request to have your debit order refunded. Once this has been actioned we will go ahead and have the account closed. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply06 Apr 2021, 16:33
Official
Hello Taryn, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to close your personal loan account. We have logged a request to have your debit order refunded. Once this has been actioned we will go ahead and have the account closed. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
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Taryn A's updateReviewer Update
06 Apr 2021, 17:13Hi Thank you .I would just like a time frame put to this as i have been already waiting and need to know if this will be sorted out and by when. I am not a difficult client i would just like to know when this will be sorted could you please tell me if it will take a day or two or how long and i need to know if i will be refunded the correct amount based on when i paid and called or will it be from today? Please help me understand as i am quiet frustrated with this whole process.
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Taryn A's update06 Apr 2021, 17:13
Reviewer Update
Hi Thank you .I would just like a time frame put to this as i have been already waiting and need to know if this will be sorted out and by when. I am not a difficult client i would just like to know when this will be sorted could you please tell me if it will take a day or two or how long and i need to know if i will be refunded the correct amount based on when i paid and called or will it be from today? Please help me understand as i am quiet frustrated with this whole process.