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Cynthia S
1 reviews | Active since Feb 2019
26 Feb 2021, 11:35
Bad customer service
I have been calling, sending DM and emailing since 5 November 2020; keep getting same voice saying they will call me back.
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Replies (2)
DirectAxis's replyOfficial
26 Feb 2021, 12:59Hello Cynthia, Thank you for reaching out to us. Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Claims Team who will be making contact with you directly. Team DirectAxis
DirectAxis's reply26 Feb 2021, 12:59
Official
Hello Cynthia, Thank you for reaching out to us. Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Claims Team who will be making contact with you directly. Team DirectAxis
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Cynthia S's updateReviewer Update
26 Feb 2021, 14:39Hi, thank you for calling me and attending to my queries. I greatly appreciate it.
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Cynthia S's update26 Feb 2021, 14:39
Reviewer Update
Hi, thank you for calling me and attending to my queries. I greatly appreciate it.