BB
Boitumelo B
1 reviews | Active since Mar 2018
17 Dec 2020, 15:16
Bad Customer service
I called the customer care centre to request the settlement letter, I was told that my account is paid up but on the 15th my bank account was debited. I have been trying to get hold of the customer care centre for two days without luck.
please refund me my funds as per the statement I paid over for R839.32 and R399.20 was debited on my account. I will wait for the bank notification that I was refunded.
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Replies (2)
DirectAxis's replyOfficial
17 Dec 2020, 16:15Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand your frustration. We have escalated your query to our Escalations Team so that they can log for urgent closure and refund your account as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply17 Dec 2020, 16:15
Official
Thanks for reaching out to us. Please accept our humble apologies for the inconvenience this may have caused, we understand your frustration. We have escalated your query to our Escalations Team so that they can log for urgent closure and refund your account as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
21 Dec 2020, 16:18Hello Boitumelo, Thanks for responding to us. We have arranged with our Support Teams to urgently provide you with a courtesy call. Team DirectAxis
DirectAxis's reply21 Dec 2020, 16:18
Official
Hello Boitumelo, Thanks for responding to us. We have arranged with our Support Teams to urgently provide you with a courtesy call. Team DirectAxis