JM
Johan M
1 reviews | Active since Nov 2022
30 Nov 2022, 13:05
Bad Customer Service
Unable to close loan account after settling it. Numerous phone calls and emails without any success. Made me hold for 45min. Stay away from them
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DirectAxis's replyOfficial
30 Nov 2022, 13:43Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply30 Nov 2022, 13:43
Official
Hello Johan, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis