NF
Nico F
1 reviews | Active since Jun 2012
12 Sept 2020, 16:11
Bad customer service
Ive settled my account 2 weeks ago and asked for a settlement letter twice already, still nothing and calling customer care for hours can't get through just waisting my airtime and time
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DirectAxis's replyOfficial
14 Sept 2020, 10:22Hello Nico, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. We can confirm that our team is currently working on your account and that your refund has been logged. We’ll escalated your query onto our Customer Care team who will send you a paid up letter as soon as your account is closed. Team DirectAxis
DirectAxis's reply14 Sept 2020, 10:22
Official
Hello Nico, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. We can confirm that our team is currently working on your account and that your refund has been logged. We’ll escalated your query onto our Customer Care team who will send you a paid up letter as soon as your account is closed. Team DirectAxis