MB
Maurice B
1 reviews | Active since Apr 2014
23 May 2022, 11:49
bad customer service
Trying to get hold of an consultant to explain my situation before applying for a loan. There is no way it can be done telephonically without do an automatic application. Now I can't apply again with DirectAxis in 3-6 months which I think is unfair. Customer service is bad as no one even tries to resolve my problem.
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DirectAxis's replyOfficial
23 May 2022, 12:31 Hello Maurice, Thank you for reaching out to us. Please accept our apologies for the unpleasant experience and the inconvenience caused while dealing with our call centre. We’re able to confirm that our Customer Relationship Management Team has been in touch with you to clear things up. Team DirectAxis
DirectAxis's reply23 May 2022, 12:31
Official
Hello Maurice, Thank you for reaching out to us. Please accept our apologies for the unpleasant experience and the inconvenience caused while dealing with our call centre. We’re able to confirm that our Customer Relationship Management Team has been in touch with you to clear things up. Team DirectAxis