Bad customer service

I'm disgusted with the level of service I just received from your agent(Eleasha) I have with direct axis for many years .I called in to obtain the banking details as I need to pay the loan amount back. The agent gave it on the call and I was not comfortable. I then requested in writing the banking details. I asked to speak to TL. She puts me on mute for 5 mins only to come back that all team leaders are in a meeting and will offer a call back. I asked her turnaround time for the call back. Her response was completely unacceptable. She advised she doesn't know how long her TL will be in a meeting and she needs to remind her TL. No professionalism. The agent displayed no customer service s****s and no empathy. I require someone to call me urgently and investigate the call and follow your internal process. I'm not happy with the service I received.

My number is ********** 973