EN
Ellen N
1 reviews | Active since Sept 2018
01 Dec 2020, 11:02
Bad Customer Service
Your customer service is appalling!! I just need to change my banking details and confirm if payment done has been received. I cannot even log onto to your website to make the changes myself. Call rings for half an hour when answered they "transfer to customer service, which of course will never answer".
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
01 Dec 2020, 12:41Hello Ellen, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us. Our Contact Centre is experiencing high call volumes but are working extremely hard to keep up our service levels. Please send us a screenshot of the error message that you are receiving to ***, so that we can have a look at it and flag it with the relevant department. We have escalated your query to our Collections Department and will keep you in the loop when we receive feedback. Team DirectAxis
DirectAxis's reply01 Dec 2020, 12:41
Official
Hello Ellen, Thanks for reaching out to us. Please accept our humble apologies for the poor service you have received from us. Our Contact Centre is experiencing high call volumes but are working extremely hard to keep up our service levels. Please send us a screenshot of the error message that you are receiving to ***, so that we can have a look at it and flag it with the relevant department. We have escalated your query to our Collections Department and will keep you in the loop when we receive feedback. Team DirectAxis
DirectAxis's replyOfficial
03 Dec 2020, 15:23Hello Ellen, Alfonso our Collections Team Leader confirmed that you have been assisted and your query Is resolved. If you need any assistance in the future please send us a private reply and we will assist you. Team DirectAxis
DirectAxis's reply03 Dec 2020, 15:23
Official
Hello Ellen, Alfonso our Collections Team Leader confirmed that you have been assisted and your query Is resolved. If you need any assistance in the future please send us a private reply and we will assist you. Team DirectAxis