JM
Jade M
1 reviews | Active since Feb 2017
20 Apr 2021, 09:09
Bad customer service
App**** for a loan in December 2020, settled the loan in January 2021. DirectAxis debited my account in February 21 and in March 21. I sent an email to *** on the 31 March 2021 with the proof that I've settled the loan the lady that assisted me gave me via their call center gave that email address. I then received an email from them asking for the documentation as they saw my loan is paid up and they need to credit my account. Docs was sent on the 11 April to their customer service as well as their escalation inbox. I received an email saying they received the email. And then today my debit order was deducted Again. I will never advise anyone to take out a loan with this company
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DirectAxis's replyOfficial
20 Apr 2021, 11:58Hello Jade, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue affecting the turnaround time of this particular process. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis
DirectAxis's reply20 Apr 2021, 11:58
Official
Hello Jade, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. There is a technical issue affecting the turnaround time of this particular process. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed and keep you posted. Team DirectAxis