AS
Adrian S
1 reviews | Active since Nov 2013
21 Apr 2015, 10:40
BAd customer service
Failure to call me after completing callback form online.<br> Called numerous time and waited 0n the line for up to 10 minutes without my call been taken, I need to follow up on my account, had I been calling in to take a loan my called would have been answered, True story, I tested the IVR selection of applying for a loan and my call was taken immediately
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
21 Apr 2015, 10:53Hello adriansables,
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply21 Apr 2015, 10:53
Official
Hello adriansables,
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,