Bad Customer Care, non existing!!!

I have been a customer with Direct Axis for over 10 years, and a with FNB and have two vehicales with WestBank.<br> <br> My Direct Axis loan is almost paid up )one more payment left). I am called by a consultant and told that because I'm such a good customer and that i have never missed a payment and paid on time, every time, that they would like to offer me a new loan of R16,000. I am then pre-aproved and all my documentation is sent in. <br> Only to get an sms back stating that the loan has been rejected.<br> What kind of sick joke is this that they are running?<br> To make promises to their client only to pull the rug out from under them.<br> Now, I will make my last payment and be done with Direct Axis.<br> I will also have both my vehicles paid up with in the next two years and be done with WestBank.<br> Wile I am at it I will be closing my FNB account and go back to a more established bank like ABSA or NEDBANK.