AL
Ancke L
1 reviews | Active since May 2018
17 Jan 2021, 08:11
Bad company
I have been waiting since the 5th of Jan for my refund owed to me. Dis is utterly ridiculous. I have never gotten such bad service in my life. They dont care if you need the money. They always have excused why the money was not paid back yet. This company does not care about their clients. They are quick to take money but you dont get your money THEY owe to you.
Helpful (0)
Replies (6)0
Replies (6)AL
Ancke L's updateReviewer Update
18 Jan 2021, 08:25Still waiting for a reply aswell. Your service is up to sh@t. I want answers and my refund TODAY!!!!!! Contact me on ***
AL
Ancke L's update18 Jan 2021, 08:25
Reviewer Update
Still waiting for a reply aswell. Your service is up to sh@t. I want answers and my refund TODAY!!!!!! Contact me on ***
AL
Ancke L's updateReviewer Update
18 Jan 2021, 08:27I want an answer TODAY!!!
AL
Ancke L's update18 Jan 2021, 08:27
Reviewer Update
I want an answer TODAY!!!
DirectAxis's replyOfficial
18 Jan 2021, 08:58Hello Ancke, Thanks for reaching out to us. We apologise for the delay in getting your refund paid out to you. Your refund has been logged but is still pending for payout authorisation. We have escalated the matter to our Collections Team so that they can request for urgent payout. We will let you know once everything is sorted. Team DirectAxis
DirectAxis's reply18 Jan 2021, 08:58
Official
Hello Ancke, Thanks for reaching out to us. We apologise for the delay in getting your refund paid out to you. Your refund has been logged but is still pending for payout authorisation. We have escalated the matter to our Collections Team so that they can request for urgent payout. We will let you know once everything is sorted. Team DirectAxis
AL
Ancke L's updateReviewer Update
18 Jan 2021, 10:07You aways send the same message. I have been waitj f sj ce the 5th of january. I want a date when i will receive my money. This is classic *********** Direct axis for you. I will continue to rate you everywhere so that everyone can see hoe you treat you customers. Watch this space. There is more to come.
Im busy with the newspapers aswell for the consumer pages. You will see my story there.
Have to wait so long but we are using the same f@$king bank. It is suppose to be a quick thing. But you just care about yourself.
Im busy with the newspapers aswell for the consumer pages. You will see my story there.
Have to wait so long but we are using the same f@$king bank. It is suppose to be a quick thing. But you just care about yourself.
AL
Ancke L's update18 Jan 2021, 10:07
Reviewer Update
You aways send the same message. I have been waitj f sj ce the 5th of january. I want a date when i will receive my money. This is classic *********** Direct axis for you. I will continue to rate you everywhere so that everyone can see hoe you treat you customers. Watch this space. There is more to come.
Im busy with the newspapers aswell for the consumer pages. You will see my story there.
Have to wait so long but we are using the same f@$king bank. It is suppose to be a quick thing. But you just care about yourself.
Im busy with the newspapers aswell for the consumer pages. You will see my story there.
Have to wait so long but we are using the same f@$king bank. It is suppose to be a quick thing. But you just care about yourself.
DirectAxis's replyOfficial
18 Jan 2021, 16:40Hello Ancke, We have received confirmation from one of our Collections Team Leaders that you have been contacted and were advised that your refund will be paid out to you within 2 business days. We will monitor the process of the refund and let you know as soon as the money is paid out to you. Team DirectAxis
DirectAxis's reply18 Jan 2021, 16:40
Official
Hello Ancke, We have received confirmation from one of our Collections Team Leaders that you have been contacted and were advised that your refund will be paid out to you within 2 business days. We will monitor the process of the refund and let you know as soon as the money is paid out to you. Team DirectAxis
DirectAxis's replyOfficial
20 Jan 2021, 09:37Hello Ancke, We are able to confirm that your refund was paid into your bank account on the 18/01/2021. Please confirm receipt. Team DirectAxis
DirectAxis's reply20 Jan 2021, 09:37
Official
Hello Ancke, We are able to confirm that your refund was paid into your bank account on the 18/01/2021. Please confirm receipt. Team DirectAxis