Bad Communication
I am at my wits end with Direct Axis. Emails go unanswered, their call center is a joke, you hold on for so long and then your call gets cut off. This has now happened countless times. How do I get to speak to someone!? I send emails, they don't get answered. I need to sort something out urgently, my airtime is all used up from trying to speak to someone.
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DirectAxis's replyOfficial
04 Nov 2020, 12:25Hello Karin, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, please accept our sincerest apologies. We understand your frustration, please note that we are currently experiencing an influx of calls on a daily basis but rest assured our teams are working extremely hard to reach all calls while also providing our customers with the best service. We have escalated the matter to the relevant support teams and a consultant will contact you as soon as possible. Team DirectAxis
DirectAxis's reply04 Nov 2020, 12:25
Official
Hello Karin, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, please accept our sincerest apologies. We understand your frustration, please note that we are currently experiencing an influx of calls on a daily basis but rest assured our teams are working extremely hard to reach all calls while also providing our customers with the best service. We have escalated the matter to the relevant support teams and a consultant will contact you as soon as possible. Team DirectAxis