Bad clientele

Clientele service is so poor. I have phone their office’s customer service several times just to amend my banking details but still couldn’t reach anyone. You phones, as early as the operating hours open/start, all you hear is ‘high call volumes’.

I finally got someone on the line & guess what, That consultant made things worse by not changing my details. Instead she used the same details as before.

I’ve sent two emails already and there is no response. At least answer your emails and phone calls swiftly & show you really value your clients.

I am really disappointed as a client of more than 5 years with you. Improve your service.