CO
Carien O
1 reviews | Active since Jul 2013
17 Jun 2020, 11:26
Bad client service
Have have send endless times of emails to get them to call me. It's been a month of sending emails and still no reply. FED UP!!!! Dont bodder replying here with contact details. Its received as ****. So just flippen call me. I have done more than my part
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DirectAxis's replyOfficial
17 Jun 2020, 12:36Hello Carien We have received your review. Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our payment break, this is not always possible. Please rest assured that we are doing our very best for all our customers. We have arranged for a consultant to get in touch with you to discuss your concerns. Team DirectAxis
DirectAxis's reply17 Jun 2020, 12:36
Official
Hello Carien We have received your review. Apologies, this isn't the experience we aim to provide. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. But with the current high application volumes for our payment break, this is not always possible. Please rest assured that we are doing our very best for all our customers. We have arranged for a consultant to get in touch with you to discuss your concerns. Team DirectAxis