AB
Amanda B
1 reviews | Active since May 2015
07 Jan 2016, 12:20
Bad client service
I have a loan with Direct Axis. I have settled the account. I then send a email to request repayment of the money they deduct after I settled the loan. They dont give any feedback. They only communicate via phone, but want to ask personal information which I dont give over the phone. They refuse to communicate via email.
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DirectAxis's replyOfficial
07 Jan 2016, 12:26Hello ab24382,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply07 Jan 2016, 12:26
Official
Hello ab24382,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,