SZ
Sibusiso Z
1 reviews | Active since Nov 2018
03 Jul 2021, 09:57
bad bad experience about request for a refund and paid up letter
I paid my account and direct axis have confirmed this however they had already debited my installment amount on the 25th of June and I have requested that the amount debited to be refunded , I have been sent from pillar to post to get the refund , been phoning since Monday and even today the 03rd of July i phoned the same experience not answering the phone and you are transferred and it is just silence and you end up being cut off .I WAS TOLD on Tuesday that the refund will be done WITHIN 48 hours and still nothing , all I need is the paid up letter as well as the refund .. very very bad experience .
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DirectAxis's replyOfficial
05 Jul 2021, 10:25Hello Sibusiso,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis
DirectAxis's reply05 Jul 2021, 10:25
Official
Hello Sibusiso,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.
If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.
We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process.
Team DirectAxis