Bad bad bad service!

I have a personal loan with Direct Axis , for THREE days now I have tried to get my settlement amount as well as bank details where I can make a deposit into,but no one has come back to me or helped me. I work in a mine and very long hours,so I requested 3 times on the website to have above emailed to me and my daughter has called 5 times to also try. When she eventually got through,they refused to assist,she didnt even ask for them to tell her,just for them to sms me or email it to me.