CH
Chanel H
1 reviews | Active since Sept 2020
11 Jan 2022, 16:44
BAD BAD BAD
We did a recon on our loans, they still debited us. We tried calling and could never get through to the right department, just rings the whole time. Now we sent them proof that the amount was paid in and that they debited afterwards and they keep on saying send proof of payment. WE DO NOT HAVE IT AS IT WAS A RECON. They just do not want to refund the debit order.
Helpful (0)
Replies (15)0
Replies (15)
DirectAxis's replyOfficial
12 Jan 2022, 08:13Hello Chanel, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. Our teams are currently dealing with your query and will make contact with the account holder in due course. Team DirectAxis
DirectAxis's reply12 Jan 2022, 08:13
Official
Hello Chanel, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get through to our call centre. Our teams are currently dealing with your query and will make contact with the account holder in due course. Team DirectAxis
CH
Chanel H's updateReviewer Update
14 Jan 2022, 06:51****** hell, you did not contact to reverse December' debit order and now a new debit order went off today! We are owed R5 3 90. How are we going to eat, how are we going to take care of our child. Greedy people. The account was recond on the 11th of December and you keep taking where nothing is outstanding. Reverse within 24 hours. Or we go to small claims.
CH
Chanel H's update14 Jan 2022, 06:51
Reviewer Update
****** hell, you did not contact to reverse December' debit order and now a new debit order went off today! We are owed R5 3 90. How are we going to eat, how are we going to take care of our child. Greedy people. The account was recond on the 11th of December and you keep taking where nothing is outstanding. Reverse within 24 hours. Or we go to small claims.
CH
Chanel H's updateReviewer Update
14 Jan 2022, 08:45Correction, we are going to the credit ombud
CH
Chanel H's update14 Jan 2022, 08:45
Reviewer Update
Correction, we are going to the credit ombud
CH
Chanel H's updateReviewer Update
14 Jan 2022, 10:03Good day,
So you say, as a financial institution you do not ask yourselves "we received over R50 000" in our account, we should allocate it. You just leave it and keep on taking and taking. Please call so that you can explain to my son that he will not eat next week thanks to you.
So you say, as a financial institution you do not ask yourselves "we received over R50 000" in our account, we should allocate it. You just leave it and keep on taking and taking. Please call so that you can explain to my son that he will not eat next week thanks to you.
CH
Chanel H's update14 Jan 2022, 10:03
Reviewer Update
Good day,
So you say, as a financial institution you do not ask yourselves "we received over R50 000" in our account, we should allocate it. You just leave it and keep on taking and taking. Please call so that you can explain to my son that he will not eat next week thanks to you.
So you say, as a financial institution you do not ask yourselves "we received over R50 000" in our account, we should allocate it. You just leave it and keep on taking and taking. Please call so that you can explain to my son that he will not eat next week thanks to you.
CH
Chanel H's updateReviewer Update
14 Jan 2022, 10:04I work in finance, we recon our accounts and allocate daily to treat our customers fairly. You do not apply TCF.
CH
Chanel H's update14 Jan 2022, 10:04
Reviewer Update
I work in finance, we recon our accounts and allocate daily to treat our customers fairly. You do not apply TCF.
CH
Chanel H's updateReviewer Update
14 Jan 2022, 12:15One last comment before I refer all documentation to the Credit Ombud on Monday. Who do you think they will back.
The client who has shown proof that it was paid with the account number and that the bank still debited twice;
or the bank who will not accept the proof sent.
The client who has shown proof that it was paid with the account number and that the bank still debited twice;
or the bank who will not accept the proof sent.
CH
Chanel H's update14 Jan 2022, 12:15
Reviewer Update
One last comment before I refer all documentation to the Credit Ombud on Monday. Who do you think they will back.
The client who has shown proof that it was paid with the account number and that the bank still debited twice;
or the bank who will not accept the proof sent.
The client who has shown proof that it was paid with the account number and that the bank still debited twice;
or the bank who will not accept the proof sent.
CH
Chanel H's updateReviewer Update
14 Jan 2022, 12:46FIance just got a call from DirectAxis, "We see you reconsolidated your loan, would you like another one"...
This means you can pick it up, just refuse to refund our two debit orders wrongfully taken
This means you can pick it up, just refuse to refund our two debit orders wrongfully taken
CH
Chanel H's update14 Jan 2022, 12:46
Reviewer Update
FIance just got a call from DirectAxis, "We see you reconsolidated your loan, would you like another one"...
This means you can pick it up, just refuse to refund our two debit orders wrongfully taken
This means you can pick it up, just refuse to refund our two debit orders wrongfully taken
CH
Chanel H's updateReviewer Update
14 Jan 2022, 16:57Good day,
Jaques received a statement from your side on the 2nd of January which shows the loan account paid in full on the 11th of December and the debit you took on the 15th of December and now another debit was taken today. If we do not receive the refund of R5 392.62 by Monday morning 8 am in his account all correspondence will be sent to Credit Ombud
Jaques received a statement from your side on the 2nd of January which shows the loan account paid in full on the 11th of December and the debit you took on the 15th of December and now another debit was taken today. If we do not receive the refund of R5 392.62 by Monday morning 8 am in his account all correspondence will be sent to Credit Ombud
CH
Chanel H's update14 Jan 2022, 16:57
Reviewer Update
Good day,
Jaques received a statement from your side on the 2nd of January which shows the loan account paid in full on the 11th of December and the debit you took on the 15th of December and now another debit was taken today. If we do not receive the refund of R5 392.62 by Monday morning 8 am in his account all correspondence will be sent to Credit Ombud
Jaques received a statement from your side on the 2nd of January which shows the loan account paid in full on the 11th of December and the debit you took on the 15th of December and now another debit was taken today. If we do not receive the refund of R5 392.62 by Monday morning 8 am in his account all correspondence will be sent to Credit Ombud
CH
Chanel H's updateReviewer Update
17 Jan 2022, 08:09Time is up. Now the Ombud will deal with it with all the evidence provided
CH
Chanel H's update17 Jan 2022, 08:09
Reviewer Update
Time is up. Now the Ombud will deal with it with all the evidence provided
CH
Chanel H's updateReviewer Update
17 Jan 2022, 12:53I sent the recon FNB sent and that is all they can send
CH
Chanel H's update17 Jan 2022, 12:53
Reviewer Update
I sent the recon FNB sent and that is all they can send
CH
Chanel H's updateReviewer Update
17 Jan 2022, 13:00This was already referred to Credit Ombud, if the full refund of both debit orders (Total R5 392.62) reflect in his account by no later than Wednesday afternoon and a letter confirming that it was settled and no more debit orders will go off we will withdraw the claim from the Credit Ombud.
CH
Chanel H's update17 Jan 2022, 13:00
Reviewer Update
This was already referred to Credit Ombud, if the full refund of both debit orders (Total R5 392.62) reflect in his account by no later than Wednesday afternoon and a letter confirming that it was settled and no more debit orders will go off we will withdraw the claim from the Credit Ombud.
CH
Chanel H's updateReviewer Update
19 Jan 2022, 11:39Good day, we received one of the two debit orders refunded and no paid up letter. Please advise when the second one will be refunded as well as the paid up letter sent to that there will not be another debit in February
CH
Chanel H's update19 Jan 2022, 11:39
Reviewer Update
Good day, we received one of the two debit orders refunded and no paid up letter. Please advise when the second one will be refunded as well as the paid up letter sent to that there will not be another debit in February
CH
Chanel H's updateReviewer Update
19 Jan 2022, 15:45Good day, thank you for the refund, we noted that you paid more than you should.
The total paid between yesterday and today is R15 508.81, which is R10 116.19 more than the two debit orders.
Please advise where we should refund?
The total paid between yesterday and today is R15 508.81, which is R10 116.19 more than the two debit orders.
Please advise where we should refund?
CH
Chanel H's update19 Jan 2022, 15:45
Reviewer Update
Good day, thank you for the refund, we noted that you paid more than you should.
The total paid between yesterday and today is R15 508.81, which is R10 116.19 more than the two debit orders.
Please advise where we should refund?
The total paid between yesterday and today is R15 508.81, which is R10 116.19 more than the two debit orders.
Please advise where we should refund?
CH
Chanel H's updateReviewer Update
19 Jan 2022, 16:04Good day, someone advised it might be interest refunded due to early settlement. Please advise.
CH
Chanel H's update19 Jan 2022, 16:04
Reviewer Update
Good day, someone advised it might be interest refunded due to early settlement. Please advise.
CH
Chanel H's updateReviewer Update
19 Jan 2022, 18:00Good day, please call him so that we can obtain clarity.
Thank you.
Thank you.
CH
Chanel H's update19 Jan 2022, 18:00
Reviewer Update
Good day, please call him so that we can obtain clarity.
Thank you.
Thank you.