Bad attitude,customer relation and STILL no outcome on a loan application made days ago!

I've had two loans with them,via a Sanlam Personal Loans (as I understand it,it falls under DirectAxis,or DirectAxis under Sanlam) and USUALLY I'm very happy...But not today....

My payments are NEVER late,ALWAYS properly paid and ALWAYS on time,they even send me messages every couple of months to thank me for being prompt and keeping my account clean a sorted.

NO THE ISSUE - I started a new business,and I received a pre approved loan amount from them,where they settle the current amount and pay the difference of the new amount into my acc.

I have NEVER been so frustrated with a process! Last loan in October/November last year was a breeze - Over the phone - deal with one person for about 10 min and then after sending in payslips,loan amount was paid over,no issues.

They send me a pre-approved amount,I apply,sit with a guy for nearly 20mins (R70 airtimie gone) and then I'm told that I'm approved for the amount,THEN after that I'm told to send the payslips to them,BUT he'll transfer me to another person (never did this before) and she very rudely (due to me pointing out her bad telephone line) proceeds to ask me the same question the previous guy did,but in the tone of a prison warden,grilling me on the EXACT amount I might have spent on fuel and food over a month - WHO the F knows the exact amount!? And when I gave her an amount,she RIDICULED it!!! I stay 5 min away from work TOTAL - so I gave her an amount that I need to fill up my tank,which is the monthly case,and she was snarky and condescending,repeating the amount over and over with a 'really?' - Did not appreciate her tone,manner,personal s****s or attitude.

NOW - may salary is the same as the last loan - My expenses are the same as the last loan - my place of employment is the same as the last loan LAST YEAR.

I was then told that I would get an sms with the outcome (where last year I was told straight over the phone) and I HAVE SINCE NOT RECEIVED AN SMS.

So between the ****ty attitude of the second person (which I never had before!) I still have no idea about the outcome,received no feedback and I must say that I am so miff at their latest customer care and relations.

My documents were sent in 12 times as their automatic system says they only accept certain file types,SO I SENT IT IN ALLLLLL THE ACCEPTED FORMATS - and I had ISSUE AFTER ISSUE with the system....

So not just don't I know the outcome,when I tried to call to reduce the amount I would need,and to get an outcome on the loan application, and I'm on hold until my airtime cuts out...

WHAT HAPPENED INCE LAST YEAR???!!!!

You guys are my go to, but after this loan I might have to rethink this!

PS - I am the head admin in a community of over 40 000 musicians and business owners, and I have told then about Sanlam loans, of which atleast 10 have taken up loans with you due to my recommendation - I will NOW SHARE MY LATEST EXPERIENCE with ALL of them,LIKE I'M DOING ON HERE RIGHT NOW!!

Can't believe the shift since last year!