Bad Attitude - no reponse on loan application

I app**** for a personal loan on 28 January 2015. Application was done online. Today is 2 Feb 2015. No one has been able to tell me whether the loan was approved or not. I tried phoning uncountable times. I missed a call on Saturday 31 Jan and phoned back immediately where I was told that Megan is not working on weekends and that only she can assist me finalising the loan - does not make sense as I had a missed call from her on a Saturday? Megan phoned me back to say she wants to verify all the details I had put in on the online application. I asked her if she could say what details of mine she has and then I would be confirming by saying yes or no. Since it is sensitive info I did not want to repeat in front of work people and I already completed the online application thoroughly. She literally threw the phone down it my ear and nobody tried to assist me ever since or phoned back. I previously had loans by Direct axis and settled them many months prior to the settlement dates. If this is how Direct Axis is treating valued customers I would prefer not to do business with them ever again. Turn around time 24 to 48 hours - not true anymore. Very disappointed