Bad Attitude, Bad customer service

I have recently changed jobs. One of the first things I did was change the day of my debit order. But it turned out that this did not happen, in February I noticed a payment on the old/wrong date. So I made a call to DirectAxis requesting this be changed. I was promised to be given a call the following day day the 28/02/2015. This never happen. 26/03/2015 I noticed another payment. When I was requesting an email to confirm the change commitment, Mpho told me she cannot do that. I also inquired about the recordings to show that I was told I will be called on 27 which never happened, she also said she cannot give me her surname at this point Mpho was very rude and unprofessional. I explained to her that evrytime a payment bounces that is a penalty from my bank. now I have penalties from Feb, march over something I have been trying to change for so long. Now I am not sure if she will ever call me on 30/03/15 as she promised. <br> <br> HOW CAN I CHANGE THE PAYMENT DATE FOR MY ACCOUNT AND IT HAVE THIS THING CHANGED FOR GOOD?<br> <br> your call center agents were not helpful at all. Mpho was unprofessional, she said she is the only mpho in the team, I don't need her surname. no customer service