Bad Attitude and Rude

Goodday,<br> I have been retrenched last year and I submitted my claim to the insurance by faxing it to the Direct Axis office in Claremont.<br> I received numerous calls from Melissa (which is probably in your Credit Risk Department) asking me when i will be paying my account which is running in arrears. I advised that i have a valid claim and have faxed the documents to their office. Melissa then told me with attitude it was faxed to the wrong number. I asked her to call me with the correct nrs, which she never did. Again Melissa phoned me yesterday with attitude telling me that she will hand me over to their lawyers if I dont pay my account. I reminded her that she never sent me the correct details for the claim. She became very rude with me and I told her I am going to report her. Soon after that I received an sms to say my docs was received at the JHB office. Which means Melissa have forwarded the doc which was in their office all along. The way Melissa spoke to me is not right and I want this matter to be sorted asap. Call me please as I want Melissa to apologise and be repremanded by management. Mr B Green. Thanks