Bad attitude and incompetence

Middle January I had unforeseen medical expenses that I had to pay, so I phoned Direct Axis regarding my personal loan to make an arrangement. The person I spoke to said that she made a note on her system and that I won't be bothered. Since then, this last week I've spoken to 6 people, arranging it over and over again, and all saying that they have \made a note on their system and that I won't be bothered again". The one lady actually got angry at me and not letting me explain my situation"